Profile Update Or Wallet
Q: I want to change my profile or wallet, but i can't. I didn't receive confirmation email. Help me?
A: There are several conditions for this case:
- Please check your spam folder first. Confirmation code usually goes there (especially for gmail users).
- If there's still no confirmation code, you can send us a ticket and tell us why do you want to change your profile.
- If you want to change your email, sorry, we can't change it. We can only change your wallets, but not your email. You must make a new account with new email for it.
- If you want to change your wallet, our team will send you a confirmation email directly to your registered email. You must reply our email as it is to prove the email authenticity. Our team then will process your request in 48 hrs.
- If you have difficulty to change your profile meanwhile you no longer have active deposit or account balance, you can make a new account. We suggest you to open a new account with gmail address.