Change Investment Plan

Category: Deposit

Q: Can i change my deposit plan? A: We can change your deposit plan (as one time exception) if you send us a ticket support within 48 hrs since you created your active deposit, not more. Your active i...

Deposit Rate

Category: Deposit

Q: Why do i need to send more coin than amount that needed for deposit (based on current live rate on market). Your system is error. Please fix this issue. A: Have you read our guide or support page o...

Failed To Withdraw

Category: Withdrawal

Q: I have enough balance on my account, but why i can't withdraw my balance? There's warning on my withdrawal page "Sorry, you have requested the amount larger than the one one your balance".  A: Plea...

Profile Update Or Wallet

Category: Account

Q: I want to change my profile or wallet, but i can't. I didn't receive confirmation email. Help me? A: There are several conditions for this case:  Please check your spam folder first. Confirmation ...

Pending Withdrawal

Category: Withdrawal

Q: I made a withdrawal request, but why it's still on pending status? A:  You need to check your account profile first. Did you put correct wallet address there? If there's no wallet on your profile, ...